Attached documents are available in Korean only.
We hereby announce that, following the entry into force of the Financial Consumer Protection Act (September 25, 2021), the “Internal Control Standards for Financial Consumer Protection (Article 16(2) of the Act)” and
the “Financial Consumer Protection Standards (Article 32(3) of the Act)” take effect as follows.
- Details -
1. Names of the established standards
(1) Internal Control Standards for Financial Consumer Protection
(2) Financial Consumer Protection Standards
2. Purpose of establishment
(1) Internal Control Standards for Financial Consumer Protection: when the Company’s officers and employees and its financial product sales agents and brokers perform their duties,
to protect the rights and interests of financial consumers by prescribing the standards and procedures they must observe
(2) Financial Consumer Protection Standards: to provide basic guidelines for enhancing the rights and interests of financial consumers, effectively preventing consumer harm and providing prompt redress,
so that the Company may earn the trust of financial consumers and strengthen its competitiveness
3. Effective date: September 25, 2021
* Attachment
1. Internal Control Standards for Financial Consumer Protection, 1 copy. End.
